Terms of service
Updated 1st July 2025
Website terms and conditions of supply of products
These terms and conditions (these “Terms”) (together with our Privacy Policy) apply to the supply the Products (as defined below) by us to you.
Please read these Terms carefully before you submit your Order (as defined below). These Terms tell you who we are, how we will provide the Products to you and other valuable information.
1. Definitions
1.1 The following definitions apply in these Terms:
Business Day: a day other than a Saturday, Sunday, or public holiday in England, when banks in London are open for business.
Delivery Countries: the countries to which we deliver the Products, which is confirmed on Our site from time to time.
Incoterms: the international rules for the interpretation of trade terms prepared by the International Chamber of Commerce.
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Order: your order for the supply of Products, as set out on our online order form.
Our site: our website currently accessible at https://bactiquick.com/.
Privacy Policy: our privacy policy, a copy of which can be viewed at Privacy Policy.
Products: the Products (or any part of them) set out in the Order.
2. Information about us and how to contact us
2.1 We are Molendotech Limited a company registered in England and Wales. Our company registration number is 10842089 and our registered office is at Brixham Laboratory, Freshwater Quarry, Brixham, Devon, England, TQ5 8BA. Our registered VAT number is 290186201.
2.2 You can contact us by email at hello@bactiquick.com.
2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order. You agree to inform us immediately in writing if your contact details change before we deliver the Products.
2.4 When we use the words "writing" or "written" in these Terms, this includes emails.
How we use any personal data you give us is set out in our Privacy Policy.
4. Our contract with you
4.1 In some areas you will have different rights under these Terms depending on whether you are a business or consumer. For example, business customers cannot cancel their Order, they have different rights where there is a problem with a Product, and we do not compensate them in the same way for losses caused by us or our Products. Where a term applies just to business customers or just to consumers, this is clearly stated. You are a business customer if you are buying Products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
4.2 Your completion of an Order constitutes an offer by you to purchase the Products in accordance with these Terms. You are responsible for ensuring that the terms of the Order are complete and accurate.
4.3 Our acceptance of your Order will take place when we email you to confirm our acceptance of your Order (“Order Confirmation”), at which point a contract for the supply of the Products will come into existence between you and us.
4.4 If we are unable to accept your Order, we will inform you of this in writing and will not charge you for the Products. If we have issued an Order Confirmation but are unable to fulfil your Order, we can end the contract with you and refund any money you have paid in advance for Products we have not provided. This might be because a Product is unexpectedly out of stock.
5. Our Products
5.1 Any samples, drawings, descriptive matter or advertising issued by us are issued for the sole purpose of giving an approximate idea of the Products. They shall not form part of the contract nor have any contractual force.
5.2 We have made every effort to display as accurately as possible the colours and images of the Products on Our Site. A Product's true colour may not exactly match that shown on your device or in our marketing materials. You agree that colours may appear different depending on many reasons and computer monitors do not give an accurate representation of the colour of the Products and may vary slightly from the Products delivered to you.
5.3 We can always change the Products:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to make minor adjustments and improvements.
5.1 We can suspend the supply of the Products in order to:
(a) deal with problems or make minor changes;
(b) update the Products to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the Products.
6.1 You agree:
(a) if instructed by us, to store the Products at a temperate below 8°C; and
(b) to co-operate with us in all matters relating to the supply of the Products and provide such information as we reasonably request.
6.2 We may need certain information that we can supply the Product to you (for example, a delivery address). If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either suspend, end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
7. Delivery
7.1 If you are a consumer or business customer located in the United Kingdom clauses 7.2 to 7.4 shall apply.
7.2 Your Order will be fulfilled by the estimated delivery time confirmed by us, which shall be no later than 30 days of the date of the Order Confirmation, unless there is an Event Outside Our Control (as defined at clause 13). If we are unable to meet the estimated delivery time because of an Event Outside Our Control, we will contact you with a revised estimated delivery time.
7.3 Any dates specified for delivery are estimates only and time for delivery shall not be made of the essence by notice. You acknowledge and agree that any delivery times stated on Our site or otherwise provided to you are an estimate only.
7.4 If no one is available at your delivery address to take delivery, our carrier may leave you a note (in which case, please contact our carrier to rearrange delivery) or may leave the Products at your delivery address. You acknowledge and agree that the Products may be left at your delivery address (without obtaining a signature) if no one is available to accept delivery. If our carrier returns the Products to us as no one was available at your delivery address to take delivery, we will contact you to rearrange delivery (which may incur an additional charge) and we may charge you for storage costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 14.1 will apply. The Products will be your responsibility from the completion of delivery.
7.5 If you are a consumer or business customer and your delivery address is outside the United Kingdom, the Products shall be delivered on an Incoterms Ex Works basis and you shall, at your own cost, arrange all packaging, insurance and transportation of the Products from our fulfilment site (the address of which will be confirmed to you in writing).
8. Price and payment
8.1 The price of the Products will be the price set out on the Order. You must pay for the Products when you submit the Order to us.
8.2 Unless stated otherwise on Our Site, the price of the Products excludes the costs of delivery.
8.3 You will own the Product once we have received payment in full.
8.4 If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
8.5 If we are unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
8.6 If the rate of VAT changes between the date you submit an Order and the date we supply the Products, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
9. You have rights if there is something wrong with your Product
If you think there is something wrong with the Product, you must contact us by email at hello@bactiquick.com.
10. Your rights if you are a consumer
10.1 We honour our legal duty to provide you with Products that are as described to you on Our site and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions (e.g. defects brought to your attention, claims for damage you cause, deciding you do not want the Products or using the Product for a purpose which is not obvious).
11. Your rights if you are a business.
11.1 If you are a business customer, you confirm that you have authority to bind any business on whose behalf you use Our site to purchase Products and are located within the Delivery Countries.
11.2 If you are a business customer, these Terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the contract.
11.3 If you are a business customer, we warrant that on delivery, and for a period of 12 months from the date of delivery, the Products shall:
(a) conform in all material respects with its description:
(b) be free from material defects in design, material and workmanship; and
(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
11.4 Subject to clause 11.6, if:
(a) you give notice in writing to us within a reasonable time of discovery that some, or all, of the Products do not comply with the warranty set out in clause 11.3;
(b) we are given a reasonable opportunity of examining such Products; and
(c) you (if asked to do so) return such Products to us at your cost,
11.5 We shall, at our sole discretion and to the extent that it agrees that the Products do not comply with the warranty set out in clause 11.3, repair or replace the defective Products, or refund the price of the defective Products in full. This clause 11 shall apply to any repaired or replacement Products.
11.6 We shall not be liable for the Products failure to comply with the warranty set out in clause 11.3 if:
(a) you make any further use of such Products after giving notice in accordance with clause 11.4;
(b) the defect arises because you failed to follow our oral or written instructions as to the storage, use and maintenance of the Products or (if there are none) good trade practice;
(c) you alter or repair such Products without our written consent;
(d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(e) the Products differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
11.7 Except as provided in this clause 11, we shall have no liability in respect of the Products' failure to comply with the warranty set out in clause 11.3.
12. Your cancellation rights if you are a uk consumer
12.1 If you are a consumer in the United Kingdom and bought the Product online, you have a legal right to change your mind and receive a refund. This is subject to some conditions, as set out below. We will not offer a right to change your mind to consumers located in other countries, unless required by local laws.
12.2 You cannot change your mind about an Order for:
(a) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(b) Products which are priced at less than £42;
(c) Products that are made to measure or made to meet your specifications or are clearly personalised; and
(d) Products which become mixed inseparably with other items after their delivery.
12.3 If you change your mind about a Product, you must let us know no later than 14 days after the day we deliver your Product.
12.4 To let us know you want to change your mind, you can fill in the online form at https://bactiquick.com/pages/contact or send us an email at hello@bactiquick.com.
12.5 You have to return the Product to us (including the original packaging) within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless otherwise agreed. You can send the Product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the Product at all or within a reasonable time we will not refund you the price.
12.6 If you have used or damaged the Products (including by failing to store the Products below 8°C), we reduce your refund, to compensate us for its reduced value and in some cases no refund may be due. For example, we reduce your refund if the Product's condition is not "as new", the packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
12.7 If your Product has not been delivered, we will refund you as soon as possible and within 14 days of you telling us you have changed your mind. If you are sending Products back to us, we will refund you within 14 days of receiving the Products back from you (or receiving evidence you have sent them to us). We refund you by the method you used for payment.
13. Delays outside our control
If our supply of the Products is delayed by an event outside our control (such as a pandemic, epidemic, fire, delays caused by sub-contractors, delays caused by third party couriers or flood) we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us via email at hello@bactiquick.com to end the contract and receive a refund for any Products you have paid for in advance, but not received.
14. We can end our contract with you
14.1 We can end our contract with you for a Product and claim any compensation due to us if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of our reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information, cooperation, or access that we need to provide the Product; and
(c) you do not, within a reasonable time, allow us to deliver the Product to you.
14.2 If we end the contract in the situations set out in clause 14.1 we will refund any money you have paid in advance for the Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
14.3 We may write to you to let you know that we are going to stop supplying the Product. We will let you know in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.
15. Intellectual property rights
All Intellectual Property Rights in or arising out, of or in connection with, the supply of the Products shall be owned by us or our licensors.
16. Our liability
16.1 You agree that you assume sole responsibility for results obtained from the use of the Products and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information provided by you.
16.2 You acknowledge that the Products have not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the Products meet your requirements. Whilst the Products will provide you with an indication of contamination levels, they are intended only as a diagnostic aid and are not a substitute for professional advice.
16.3 If you are a consumer, we are responsible for losses you suffer caused by us breaking the contract unless the loss is:
(a) unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your Order meant we should have expected it (so, in the law, the loss was unforeseeable);
(b) caused by a delaying event outside our control;
(c) avoidable. Something you could have avoided by taking reasonable action. For example, damage to the Products, which was caused by your failure to follow our advice relating to the use and storage of the Products; or
(d) a business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in clause 16.4.
16.4 If you are a consumer, our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the Products.
16.5 If you are a business customer, then, except in respect of the losses described in clause 16.6 (losses we never limit or exclude):
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the Products.
16.6 Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
16.7 If you are a business customer, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
17. resolving disputes with us
17.1 If you have any complaints, please contact us by email at hello@bactiquick.com and we will do our best to resolve any problems you have with us or the Products.
17.2 If you are a business customer or consumer, you can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business customer, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
18. Other important terms apply to our contract
18.1 We can transfer our contract with you, so that a different organisation is responsible for supplying the Products. We will contact you to let you know if we plan to do this.
18.2 You can only transfer your contract with us to someone else if we agree to this.
18.3 Nobody else has any rights under the contract. The contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
18.4 If a court invalidates some of the contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
18.5 Even if we delay in enforcing the contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.
